GHAYA jewelry is created around meaning. Our pieces, charms and symbols allow you to express a personal story, memory, value or aspiration through fine jewelry.

Yes. Personalization options depend on the design and may include selecting charms, arranging symbols, engraving or creating a meaningful combination. Contact us before ordering if you need assistance with a personalized design.

Yes. Tell us about the person, occasion or message you wish to express, and we will help you select a suitable GHAYA meaning and combination.

Personalized, engraved and made-to-order pieces generally cannot be returned or exchanged unless they arrive with a confirmed manufacturing defect. Please review all details carefully before approving a custom order.

Material information is displayed on each product page. Depending on the piece, GHAYA jewelry may include gold, diamonds, gemstones or other carefully selected materials.

Store each piece separately in a dry place. Avoid direct contact with perfume, cosmetics, chlorine and household chemicals. Remove jewelry before swimming, exercising or doing work that may scratch or damage it.

Gold is durable but may still scratch or change appearance through regular wear. Clean it gently with a soft cloth and contact GHAYA if professional inspection, cleaning or repair is required.

After successfully placing an order, you should receive an order confirmation. Please check that your email address and phone number are correct. Contact us if you do not receive confirmation.

Contact us as quickly as possible. We may be able to change or cancel an order before processing begins. Once a piece has been personalized, engraved, prepared or shipped, changes may no longer be possible.

The available payment methods are displayed during checkout. All online payments must be successfully authorized before an order is confirmed.

Yes. GHAYA jewelry can be prepared as a meaningful gift. Contact us if you would like help choosing a piece or adding a personal message.

Yes. Available delivery options, costs and estimated times are shown during checkout or confirmed directly with you before dispatch.

International shipping is available only to supported destinations and is subject to carrier, customs and legal requirements. Contact us before ordering to confirm whether delivery is available to your country.

International orders may be subject to customs duties, taxes or handling charges imposed by the destination country. These charges are normally the customer’s responsibility unless stated otherwise during checkout.

Boutique collection may be arranged after your order is confirmed as ready. Please wait for confirmation before visiting to collect it.

Return and exchange eligibility depends on the item and its condition. Personalized, engraved, altered and made-to-order pieces may not be eligible. Please review the website’s return and refund policy for full details.

Yes. Repair availability and cost depend on the condition, material and type of work required. Contact us with clear photographs before bringing or sending your jewelry.

The time required varies according to the repair. We will inspect the piece and provide an estimated completion time before beginning chargeable work.

You may visit during our opening hours. An appointment is recommended if you need assistance with personalization, a custom design, bridal jewelry or a detailed consultation.