1. Information We Collect

Depending on how you use our website, we may collect:

• Your name, email address, telephone number and account details.
• Billing and delivery addresses, country and order information.
• Payment and transaction information processed through our payment-service providers.
• Your saved GHAYA designs, selected meanings, personalization choices and related content.
• Messages, return requests, appointment requests and customer-service communications.
• Your email subscription preferences and marketing consent.
• Technical information such as IP address, browser, device, cookies and website activity.
• Identity-verification information when required for a gold purchase.

2. Identity Verification for Gold Purchases

To comply with applicable regulatory, record-keeping and anti-money laundering obligations in the State of Kuwait, customers purchasing gold jewelry may be required to provide a clear and valid copy of a Kuwait Civil ID or passport and any other information reasonably required to verify their identity.

Identity documents are used only for verification, fraud prevention, legal compliance and required record keeping. They are not used for marketing. An order may remain on hold and may not be processed or dispatched until the required verification is completed.

3. How We Use Your Information

We may use personal information to:

• Process, prepare, deliver, return and exchange orders.
• Provide accounts, saved designs, personalized products and customer support.
• Verify identity and comply with legal and regulatory obligations.
• Process payments, prevent fraud and protect GHAYA and its customers.
• Send service messages concerning orders, accounts or requested appointments.
• Send GHAYA Circle and marketing emails when you have chosen to receive them.
• Improve website performance, products, services and customer experience.
• Establish, exercise or defend legal claims.

4. Email Marketing

If you join the GHAYA Circle, we may send you news, collections, stories and offers. You may unsubscribe at any time by using the unsubscribe link in an email or by contacting us. Unsubscribing from marketing does not stop essential messages about an order or account.

5. Cookies and Website Information

We may use cookies and similar technologies to operate the website, remember preferences, keep the shopping bag functioning, understand website usage and improve performance. Browser settings can be used to restrict cookies, although some website features may then work incorrectly.

6. When We Share Information

We may share information only when reasonably necessary with:

• Payment processors, banks and fraud-prevention providers.
• Delivery companies, couriers and customs-service providers.
• Website hosting, technology, analytics and email-service providers.
• Professional advisers such as accountants, auditors and legal advisers.
• The Kuwait Ministry of Commerce and Industry, other competent governmental or regulatory authorities, or law-enforcement bodies when required or permitted by applicable law.

We do not sell your personal information.

7. International Processing and Delivery

Because GHAYA serves selected international destinations, information may be processed outside your country by delivery, payment, hosting or other service providers. We take reasonable steps to use appropriate providers and safeguards when information is transferred.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, warranty, dispute resolution, fraud prevention and compliance with legal, tax and anti-money laundering obligations. Retention periods may differ according to the type of information and applicable legal requirements.

9. Information Security

We use reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

10. Your Privacy Choices and Requests

Subject to applicable law, you may ask to access or correct your personal information, withdraw marketing consent, or request deletion where GHAYA is not legally required to retain the information. We may need to verify your identity before completing a request.

11. Third-Party Links

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and GHAYA is not responsible for their content or privacy practices.

12. Changes to This Policy

We may update this Privacy Policy when our services, business practices or legal obligations change. The revised version will be posted on this page with a new “Last updated” date.